Frequently Asked Questions

01/

How often will my card be charged?

The Bake Box subscription is a monthly subscription package.  We offer three packages and the subscription will run automatically until you cancel it.

03/

How do I sign up to the Bake Box subscription?

Step 1, sign up for an account with The Cupcake Club. 

Step 2, once you have selected your subscription package, please add payment details via PayFast.  You can do this on the page of the subscription you've chosen.

Step 3, please head over to your profile page and select the recipes you'd like to receive.

05/

How do I edit or cancel my subscription?

If you need to edit your subscription, for example if you want to upgrade or downgrade to a different package, or if you want to cancel your subscription, please email us at info@thecupcakeclub.co.za.

07/

If I have a query about delivery or my subscription, who do I contact?

You can contact our team at info@thecupcakeclub.co.za if you have any questions, concerns or queries regarding your subscription.

02/

How much does the subscription cost?

2 recipes will cost R480 per month (we charge R80 shipping for this package).  3 recipes costs R600 and 4 recipes costs R800 per month.  Please note delivery is free if you choose the 3 or 4 recipe subscription each month

04/

How do I select my recipe choices each month?

Once you are registered, you will be able to choose your monthly recipes by logging into your account on The Cupcake Club website.  You can log in on any page, you’ll see the link to log in just underneath the top menu.

06/

When do I receive my recipes after signing up?

Once you have signed up and chosen your recipes, we’ll get your goodies to you within 1-3 working days.  We use The Courier Guy to deliver our Bake Boxes.

08/

Where do you deliver to?

Currently we only offer deliveries in certain areas of Johannesburg and Pretoria.  If you aren't sure if we'll deliver to your area, please get in touch with us by emailing info@thecupcakeclub.co.za.

We aim to expand the delivery area as soon as we can.

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